Information We Collect
We collect information to provide better services to our site visitors & customers. Personal data may include:
- Contact Information:Name, email address, phone number, & location details provided voluntarily through contact, inquiry, or newsletter forms.
- Transaction Data:If payments, subscriptions, or token bookings are processed through site payment gateways, transaction metadata such as transaction IDs, order status, & amounts may be captured securely. We do not store complete debit/credit card numbers or banking passwords.
- Technical & Usage Data:IP address, browser type, device information, operating system, pages visited, & time spent on the site collected automatically through log files & cookies.
How We Use Your Information
We use collected information for the following purposes:
- To respond to queries, customer support requests,or partnership inquiries.
- To process authorized transactions & issue billing/payment receipts through integrated payment gateways.
- To improve website functionality, performance, & user experience.
- To communicate updates, promotional offers, or new product launches related to Urja Naturals, only where users have opted in.
- To comply with legal & regulatory requirements.
Third-Party Services & Payment Processing
Payment Gateways
All online payments made on our site are processed through secure, RBI-compliant third-party payment gateways, such as bank merchant portals. Payment credentials are encrypted & processed directly by the banking service provider.
Quick-Commerce & Retail Partners
When you choose to buy Urja Naturals products through third-party channels, such as Blinkit or local retail delivery apps, your personal & delivery data is handled under the respective third party's privacy policy.
Analytics
We may use third-party tools, such as Google Analytics, to analyze site traffic & usage patterns.
Data Security & Retention
- We implement standard administrative, technical, & physical security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
- Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by Indian legal & tax obligations.
Disclosure of Personal Information
We do not sell, trade, or rent users' personal identification information to third parties. We may disclose personal data only:
- To trusted service providers who assist us in operating our website or conducting business, provided they agree to keep the information strictly confidential.
- When required by law enforcement or regulatory authorities to satisfy statutory legal obligations.
Children's Information
Urja Naturals does not knowingly collect any personally identifiable information from children under the age of 18.
If a parent or guardian believes that a child has provided such information on our website, please contact us immediately, & we will promptly remove it from our records.
Updates to This Policy
Urja Agro & Dairy LLP reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact & Grievance Officer
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team: